Shipping & Returns Policy

Shipping Policy

We strive to process every order promptly, ensuring your items reach you in a timely manner.

  • Order Processing: All orders are processed within 24-48 hours of being placed.

  • Domestic Shipping: Orders within the U.S. are shipped within 7 business days from the date of processing.

  • International Shipping: International orders typically ship within 1-2 weeks from the date of processing. Please note that transit times may vary based on customs clearance and local delivery services.

Shipping Confirmation: Once your order has shipped, you will receive a confirmation email with tracking details to monitor your delivery’s progress.

Returns Policy for Damaged Items

Each of our creations is crafted with utmost care, ensuring it arrives in pristine condition. However, if your item has been damaged during shipping, we will gladly assist with a return or exchange.

Eligibility for Returns:

  • Returns are accepted only for items damaged upon arrival.
  • Please inspect your order upon receipt. Any claims for damaged items must be made within 7 days of delivery.
  • The item must be returned in its original packaging.

How to Report a Damaged Item:

  1. Contact our Customer Care team within 7 days of delivery to initiate a return.
  2. Provide photos of the damaged item and packaging.
  3. A member of our team will guide you through the return process.

Refund Process for Damaged Items:

  • Once we receive and verify the damage, we will issue a full refund to the original payment method or offer an exchange based on availability.
  • Please allow 7-10 business days for the refund to process.

Exchanges: If you prefer an exchange instead of a refund, please mention this when contacting Customer Care, and we’ll assist based on item availability.